About our Work

The traditional role of the Ombudsman is to investigate and resolve complaints about the administrative actions, decisions or omissions of Samoan government ministries and agencies.  It is an independent and impartial institution that fosters good governance.

Under section 68 of the Police Service Act 2009, the Ombudsman also has certain oversight responsibilities in respect of the Ministry of Police and Prison Services (MPPS) Professional Standards Unit (PSU) and how it handles complaints against MPPS and its members.

A Memorandum of Understanding (MOU) signed by the Commissioner of Police and the Ombudsman was approved and signed by the Attorney General.

Under the MOU the Ombudsman will conduct quarterly reviews of the PSU as well as ad hoc reviews as the Ombudsman sees fit.

The Office of the Ombudsman is part of the Samoa Law and Justice Sector. For more information about the Sector, visit the website of the Samoa Law and Justice Sector.

What is the Ombudsman?

The Ombudsman is a statutory officer appointed by Parliament to investigate complaints against Government Departments and other official agencies. He is entirely independent of the government of the day. The current Ombudsman is Maiava Iulai Toma.

What the Ombudsman can do

Conduct independent investigation into complaints against actions including failure to act, recommendations and decisions of official agencies which relate to a matter of administration. You may complain against central government departments, government corporations, statutory boards and authorities

What the Ombudsman cannot do

An Ombudsman cannot investigate complaints against:
•    private individuals or companies or other non governmental organizations;
•    decisions of the Courts;
•    decisions of statutory tribunals.

Who can complain?

Any individual, company, organization or association with an interest in the subject matter of complaint may make a complaint. Investigations are made in private.

May the Ombudsman decline to investigate a complaint?

The Ombudsman may refuse to investigate when for example:
•    The complaint has an existing remedy or appeal which ought to be used in the first instance.
•    The subject matter of the complaint is more than 12 months old.
•    There is insufficient personal interest
•    If considering all circumstances it is considered further enquiries are not necessary

What happens after the Ombudsman investigates your complaint?

If the Ombudsman finds the agency has been at fault in some way, for example, has acted contrary to law or was unreasonable or unjust, the Ombudsman may recommend that action be taken to remedy the situation. If a department will not accept the Ombudsman may take a report to the Prime Minister and the Parliament.

The Office of the Ombudsman is now also tasked with the role of the Samoa National Human Rights Institution. For more information on this role, please see here


Samoan Version

O le a ea le Komesina o Sulufaiga?

 O le Komesina o Sulufaiga o se tofiga faaletulafono e tofiaina e le Palemene e su’esu’eina faasea faasaga i Matagaluega a le Malo ma isi Faalapotopotoga a le Malo. E matua tutoatasi lava mai le faigamalo. O le Afioga a Maiava Iulai Toma o loo Komesina i le taimi nei.

 Mea e mafai ona faia e le Komesina o Sulufaiga

 O le faia lea o su’esu’ega tumaoti i mataupu ua faaseaina e faasaga i soo se laasaga, poo se faaiuga ua faia, fautuaga ma faaiuga fai a Matagaluega uma a le Malo ua mafatia ai le mamalu o le atunuu i lona faafoeina.
E mafai ona e faasea i Ofisa Tutotonu a le Malo, Faalapotopotoga Tumaoti a le Malo, Komiti Faatonu ma isi lava Pulega.

 Mea e le mafai ona faia e le Komesina o Sulufaiga

 E le mafai e le Komesina o Sulufaiga ona suesueina faasea faasaga i:
•    tagata taitoatasi, Kamupani, ma faalapotopotoga e le se faalapotopotoga a le Malo;
•    faaiuga a le Faamasinoga;
•    faaiuga a Pulega Tau Faamasinoga ua faavaeina faaletulafono.

 E mafai ona faato’ai mai se Faasea

 Soo se tagata ta’ito’atasi, Kamupani, poo se faalapotopotoga ua aafia i se mataupu ua faaseaina. O suesuega e faafoeina i se tulaga faalilolilo.

 E mafai ona teena e le Komesina o Sulufaiga le su’esu’eina o le mataupu ua faato’ai mai ai se Faasea?

   E mafai ona le suesueina pe afai, mo se faataitaiga:
•    avanoa se vaifofo e ave iai poo se aia tatau e talosaga ai mo se toe iloiloina e alagatatau ona fa’aaogaina muamua;
•    o le mataupu ua faaseaina ua silia i le sefululua masina le matua;
•    ua le o talafeagai sona afaina faaletagata i le mataupu;
•    a iloiloina itu uma o le mataupu, ua le talafeagai se toe suesuega.

 O le a le mea e tupu pe a mae’a ona su’esu’eina lau Faasea?

 Afai ua maua e le Komesina o Sulufaiga sa iai se tulaga faaletonu po o le le sa’o foi i le faafoeina e le Matagaluega o loo faasea iai, mo se faata’ita’iga, ua le tusa ai ma ala o le tulafono, le talafeagai poo le le sa’o foi, e mafai e le Komesina o Sulufaiga ona fautuaina se laasaga e toe foia ai le faafitauli. Afai o le a le taliaina e se Matagaluega le fautuaga a le Komesina o Sulufaiga , o le a lipoti atu loa le Komesina o Sulufaiga i le Palemia ma le Palemene. O le tulaga e masani ai, o fautuaga uma e taliaina. O le tele o faasea e foia lava i le faamalieina o finagalo o le au fai faasea a o faia se su’esu’ega.